Damage Control Archives - Page 2 of 5

Your Secret Weapon

To help clients, I’ve found if others are not treating them nicely, there’s a secret weapon to employ: a smile. Cool thing […]

For decades, we’ve advised clients to Never argue with someone who buys ink by the barrel or paper by the truckload. Because […]

What do you do when you’re required to constantly defend your boss’s statements and behavior, especially to media reporters? Option 1: Grin […]

As a guitarist, I’m drawn to music constantly. Messages in songs, such as “The Heart of the Matter” by Don Henley, resonate […]

When I guest speak at university classes, I’m amazed to find very few students seek out current news events daily. One person […]

One of my most influential mentors would say, “Help me understand…” whenever he needed an explanation on behavior that seemed illogical. Help […]

Fact is, accidents happen (like the Delta plane that skidded off the runway at LaGuardia). And they will continue to. When they do, […]

Any time I hear a reporter say, “This is a story you’ll only see here (on our station),” I think, “This is […]

Want to avoid the deer-in-the-headlights look? First improve your ability to think on your feet — to speak thoughts, ideas, persuasive rebuttals […]

A friend of mine, when he was a business editor, said, As a journalist, I tend to be skeptical about everything. OK, […]