CEO Apologies That Maintain Trust, Integrity in a Crisis
From my experience, when a crisis strikes, CEOs often find themselves under intense scrutiny, facing pressure from stakeholders, customers, and the public. […]
Be Careful What You Put in Writing: Navigating Crisis Communications
Years ago, I had a high-profile client in court on the stand answering questions about the content of an email they wrote […]
Navigating the Minefield: The Art of Interview Prep for Sensitive Issues
No matter your industry, whenever a conversation could be a tightrope walk across public perception, preparation before an interview on sensitive issues […]
5 Steps to Master Video Conferencing
As the world has gone crazy overnight, it has also gone to video meetings by day, which may not be a bad […]
What Clients Want During a Crisis
Even at the front end of the global coronavirus pandemic, companies that are stabilizing concerns of customers, prospects and employees are quickly […]
Navigating Through Coronavirus Crisis for Companies
Even with the devastation of something globally threatening like the coronavirus, working with customers must be a top priority for companies that […]
Restoring Trust
Headlines read, “Boeing CEO ousted after a disastrous year.” With that, America’s leading aircraft and aerospace manufacturer is taking a much-needed step […]
Lesson from Paul McCartney
One of my all-time heroes, Sir Paul McCartney, said it’s hard to be famous these days. Why? Because everyone has a camera […]
Transparency
No matter what you think, I’ve found the public can see right through you. For that matter, even friends can. We live […]
In ‘n Out in One Day
As I’ve mentioned, when you face a crisis, the goal is to get in and get out of the issue in ONE […]