Crisis Communications Archives - Page 2 of 5

Energy Introduces You

I was just media training several clients to address media reporters. Their request: Train us to deal with ambush situations better. The […]

Every 7 years, my company provides a one-month,paid sabbatical with this request: Relax, breathe, clear your head, come back refreshed. For the […]

To help clients, I’ve found if others are not treating them nicely, there’s a secret weapon to employ: a smile. Cool thing […]

For decades, we’ve advised clients to Never argue with someone who buys ink by the barrel or paper by the truckload. Because […]

What do you do when you’re required to constantly defend your boss’s statements and behavior, especially to media reporters? Option 1: Grin […]

As a guitarist, I’m drawn to music constantly. Messages in songs, such as “The Heart of the Matter” by Don Henley, resonate […]

When I guest speak at university classes, I’m amazed to find very few students seek out current news events daily. One person […]

One of my most influential mentors would say, “Help me understand…” whenever he needed an explanation on behavior that seemed illogical. Help […]

As a teen, I had a crush on singer Carly Simon. (Who didn’t?) And I learned a couple of things: 1. I […]

Fact is, accidents happen (like the Delta plane that skidded off the runway at LaGuardia). And they will continue to. When they do, […]