CEO Apologies That Maintain Trust, Integrity in a Crisis
From my experience, when a crisis strikes, CEOs often find themselves under intense scrutiny, facing pressure from stakeholders, customers, and the public. […]
Tag: damage control
Navigating the Minefield: The Art of Interview Prep for Sensitive Issues
No matter your industry, whenever a conversation could be a tightrope walk across public perception, preparation before an interview on sensitive issues […]
What Clients Want During a Crisis
Even at the front end of the global coronavirus pandemic, companies that are stabilizing concerns of customers, prospects and employees are quickly […]
Restoring Trust
Headlines read, “Boeing CEO ousted after a disastrous year.” With that, America’s leading aircraft and aerospace manufacturer is taking a much-needed step […]
In ‘n Out in One Day
As I’ve mentioned, when you face a crisis, the goal is to get in and get out of the issue in ONE […]
Getting Out of an International Mess
If Ryan Loechte wants to get out of this mess (and I hope he does–soon), here’s what he should do: Apologize Be […]