3 Things Cause a Communications Crisis
In my experience, typically those in trouble with the media are there because of one of three things. The first is because […]
The Like Factor
The principle of The Like Factor has tremendous application in relationships. When done right (#sincerely), it keeps people OUT of crisis communications […]
Bad to Worse
You know when you’re watching a movie and see bad things happen, and you KNOW it’s going to only get worse? That […]
Words Matter
Even if you’re an Olympian, what you say matters. And when, in the heat of frustration, you bad-mouth opponents, it Will make […]
How to Avoid Headaches
I’d be out of a job if executives didn’t do regrettably embarrassing things. That said, one way to stay out of media’s […]
In & Out
If you have emails that you know will be released, say 15,000 of them, and you want to not be in the public […]
Don’t Lie. Ever.
Don’t Lie. Ever. When you upset two of the nicest TV anchors in the country–Today Show’s Al Roker & Natalie Morales–you 1. Have […]
Botching a Crisis Costs
When you’re in a crisis communications situation, it sucks. When you botch a crisis communications situation, it sucks more–sometimes millions more. The […]
Disarm a Crisis Communications Issue
Over the past 33 years of counseling clients in a damage control, crisis communications situation, I’ve learned what works and what doesn’t. […]
Transparency
Want to avoid a crisis communications disaster? Remember this: Transparency. Everything you do will be transparent, will be uncovered, will be found […]