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Damage Control Consultant Since 1983

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Damage Control Consultant Since 1983

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Navigate Through a Crisis

What To Do & Say

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Avoid Being Seared

What Not To Do . . . Or Say

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Even Under Pressure

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November 3, 2016January 29, 2022Crisis Communications, Crisis Management, Media Relations

Heartthrobs Teach Lessons, too

As a teen, I had a crush on singer Carly Simon. (Who didn’t?) And I learned a couple of things: 1. I […]

October 29, 2016January 29, 2022Crisis Communications, Crisis Management, Damage Control, Media Relations

Accidents Happen

Fact is, accidents happen (like the Delta plane that skidded off the runway at LaGuardia). And they will continue to. When they do, […]

October 28, 2016Body Language, Common Sense, Crisis Communications, Crisis Management, Damage Control, Media Relations, Public Speaking

Never Sound Desperate

Any time I hear a reporter say, “This is a story you’ll only see here (on our station),” I think, “This is […]

October 22, 2016January 30, 2022Body Language, Common Sense, Crisis Communications, Crisis Management, Damage Control, Media Relations, Public Speaking

Avoid the Look

Want to avoid the deer-in-the-headlights look? First improve your ability to think on your feet — to speak thoughts, ideas, persuasive rebuttals […]

October 15, 2016January 30, 2022Common Sense, Crisis Communications, Crisis Management, Damage Control, Media Relations

Reporters Are Just Doing Their Job

A friend of mine, when he was a business editor, said, As a journalist, I tend to be skeptical about everything. OK, […]

October 12, 2016January 26, 2022Common Sense, Crisis Communications, Crisis Management, Damage Control

Beware of the Paper Trail

It’s simple and straightforward. Be careful with what you put in writing. A paper trail can vindicate you or incriminate you. A […]

October 10, 2016January 26, 2022Common Sense, Crisis Communications, Crisis Management, Damage Control

Bad Bites Back

In today’s world, executives, celebrities, talk show hosts, athletes — EVERYONE — has to be smarter about what they do, what they […]

October 8, 2016January 26, 2022Common Sense, Crisis Communications, Crisis Management, Damage Control

Just Walk Away

Sometimes you just have to walk away. Seeing the newly released video of Donald Trump’s remarks to Billy Bush on women reminded […]

September 29, 2016January 26, 2022Common Sense, Crisis Communications, Crisis Management, Damage Control

Avoid an Aleppo Moment

It’s called preparation. It’s called anticipation of reporters’ questions. It’s called Hot Grounders. Here’s what I mean. Lesson 1. When you are […]

September 26, 2016January 26, 2022Common Sense, Crisis Communications, Crisis Management, Damage Control

Public Pressure Changes Everything

This was the case long before John Lennon’s “Power to the People” anthem, but public pressure will continue to drive behavior. The […]

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