Can’t Touch That
Sometimes some people do things that violate the bounds of common sense to the point that no amount of damage control can […]
Category: Damage Control
Hips Don’t Lie
The fact is the body doesn’t lie (unless you’re really, really good). If body language accounts for some 85% of our nonverbal […]
Consequences
We learned it at a young age: there are always consequences. Sometimes good ones, sometimes bad. No one argues that San Francisco […]
Doing Right When Things Go Wrong
Samsung is to be applauded. It has done the right thing. In the face of a massive crisis (cellphone batteries catching fire), […]
Defusing a Crisis
In words made famous by Harrison Ford’s Jack Ryan character in Clear and Present Danger, “There’s no sense defusing a bomb after […]
3 Things Cause a Communications Crisis
In my experience, typically those in trouble with the media are there because of one of three things. The first is because […]
The Like Factor
The principle of The Like Factor has tremendous application in relationships. When done right (#sincerely), it keeps people OUT of crisis communications […]
Bad to Worse
You know when you’re watching a movie and see bad things happen, and you KNOW it’s going to only get worse? That […]
Words Matter
Even if you’re an Olympian, what you say matters. And when, in the heat of frustration, you bad-mouth opponents, it Will make […]
How to Avoid Headaches
I’d be out of a job if executives didn’t do regrettably embarrassing things. That said, one way to stay out of media’s […]