Why Hurt Yourself?
Knowing that: Everything you hide will one day be discovered; People already feel you keep things secret; People think secret things are […]
Category: Crisis Management
Prepare. Prepare. Then PREPARE MORE.
You may not know ALL the details of global activity. Your audience may not know, either. But if you’re going to be […]
Hips Don’t Lie
The fact is the body doesn’t lie (unless you’re really, really good). If body language accounts for some 85% of our nonverbal […]
Consequences
We learned it at a young age: there are always consequences. Sometimes good ones, sometimes bad. No one argues that San Francisco […]
Doing Right When Things Go Wrong
Samsung is to be applauded. It has done the right thing. In the face of a massive crisis (cellphone batteries catching fire), […]
Defusing a Crisis
In words made famous by Harrison Ford’s Jack Ryan character in Clear and Present Danger, “There’s no sense defusing a bomb after […]
3 Things Cause a Communications Crisis
In my experience, typically those in trouble with the media are there because of one of three things. The first is because […]