Avoid the Look
Want to avoid the deer-in-the-headlights look? First improve your ability to think on your feet — to speak thoughts, ideas, persuasive rebuttals […]
Category: Crisis Management
Reporters Are Just Doing Their Job
A friend of mine, when he was a business editor, said, As a journalist, I tend to be skeptical about everything. OK, […]
Beware of the Paper Trail
It’s simple and straightforward. Be careful with what you put in writing. A paper trail can vindicate you or incriminate you. A […]
Bad Bites Back
In today’s world, executives, celebrities, talk show hosts, athletes — EVERYONE — has to be smarter about what they do, what they […]
Just Walk Away
Sometimes you just have to walk away. Seeing the newly released video of Donald Trump’s remarks to Billy Bush on women reminded […]
Avoid an Aleppo Moment
It’s called preparation. It’s called anticipation of reporters’ questions. It’s called Hot Grounders. Here’s what I mean. Lesson 1. When you are […]
Public Pressure Changes Everything
This was the case long before John Lennon’s “Power to the People” anthem, but public pressure will continue to drive behavior. The […]
When Analogies Go Awry
One famous part in the movie “Walk the Line” was when the character of Jerry Lee Lewis said, “God gave us a […]
Never Hide a Crisis (esp. radioactive ones)
Mistake 1. It happened. The leak. The sinkhole. The radioactive water. Sometimes nothing can be done about those things. Sometimes they can. […]
Escape the Pain
Imagine you and I are looking down into a room and we see someone bonking into the walls trying to get out. […]