Escape the Pain
Imagine you and I are looking down into a room and we see someone bonking into the walls trying to get out. […]
Category: Crisis Communications
Why Hurt Yourself?
Knowing that: Everything you hide will one day be discovered; People already feel you keep things secret; People think secret things are […]
Prepare. Prepare. Then PREPARE MORE.
You may not know ALL the details of global activity. Your audience may not know, either. But if you’re going to be […]
Hips Don’t Lie
The fact is the body doesn’t lie (unless you’re really, really good). If body language accounts for some 85% of our nonverbal […]
Consequences
We learned it at a young age: there are always consequences. Sometimes good ones, sometimes bad. No one argues that San Francisco […]
Doing Right When Things Go Wrong
Samsung is to be applauded. It has done the right thing. In the face of a massive crisis (cellphone batteries catching fire), […]
Defusing a Crisis
In words made famous by Harrison Ford’s Jack Ryan character in Clear and Present Danger, “There’s no sense defusing a bomb after […]
3 Things Cause a Communications Crisis
In my experience, typically those in trouble with the media are there because of one of three things. The first is because […]
The Like Factor
The principle of The Like Factor has tremendous application in relationships. When done right (#sincerely), it keeps people OUT of crisis communications […]
Bad to Worse
You know when you’re watching a movie and see bad things happen, and you KNOW it’s going to only get worse? That […]