CEO Apologies That Maintain Trust, Integrity in a Crisis
From my experience, when a crisis strikes, CEOs often find themselves under intense scrutiny, facing pressure from stakeholders, customers, and the public. […]
Category: Crisis Communications
Be Careful What You Put in Writing: Navigating Crisis Communications
Years ago, I had a high-profile client in court on the stand answering questions about the content of an email they wrote […]
What Clients Want During a Crisis
Even at the front end of the global coronavirus pandemic, companies that are stabilizing concerns of customers, prospects and employees are quickly […]
Navigating Through Coronavirus Crisis for Companies
Even with the devastation of something globally threatening like the coronavirus, working with customers must be a top priority for companies that […]
Transparency
No matter what you think, I’ve found the public can see right through you. For that matter, even friends can. We live […]
In ‘n Out in One Day
As I’ve mentioned, when you face a crisis, the goal is to get in and get out of the issue in ONE […]
One Reporter’s Disposition
Ever learn a million-dollar lesson in 5 minutes? It happened to me when meeting with a TV news producer, who said: “As […]
What Makes News?
A myriad of categories make news, including things that are: First Last Biggest In conflict Controversies Trends Universal life experiences Money-related Merger-related […]
The Wise Get Training
Abraham Lincoln said, “I don’t think much of a man who is not wiser today than he was yesterday.” Most executives I […]
Master the Presentation
One key element we train all clients in is Mastering the Presentation, no matter the setting. In fact, our clients have to […]