September 21, 2016January 26, 2022Common Sense, Crisis Communications, Crisis Management, Damage Control When Analogies Go Awry One famous part in the movie “Walk the Line” was when the character of Jerry Lee Lewis said, “God gave us a […]
September 19, 2016January 26, 2022Crisis Communications, Crisis Management, Damage Control Never Hide a Crisis (esp. radioactive ones) Mistake 1. It happened. The leak. The sinkhole. The radioactive water. Sometimes nothing can be done about those things. Sometimes they can. […]
September 17, 2016September 17, 2016Common Sense, Crisis Communications, Crisis Management, Damage Control Escape the Pain Imagine you and I are looking down into a room and we see someone bonking into the walls trying to get out. […]
September 13, 2016January 26, 2022Common Sense, Crisis Communications, Crisis Management, Damage Control, Uncategorized Why Hurt Yourself? Knowing that: Everything you hide will one day be discovered; People already feel you keep things secret; People think secret things are […]
September 8, 2016January 26, 2022Common Sense, Crisis Communications, Crisis Management, Damage Control Prepare. Prepare. Then PREPARE MORE. You may not know ALL the details of global activity. Your audience may not know, either. But if you’re going to be […]
September 7, 2016January 26, 2022Common Sense, Damage Control Can’t Touch That Sometimes some people do things that violate the bounds of common sense to the point that no amount of damage control can […]
September 6, 2016January 26, 2022Body Language, Crisis Communications, Crisis Management, Damage Control Hips Don’t Lie The fact is the body doesn’t lie (unless you’re really, really good). If body language accounts for some 85% of our nonverbal […]
September 3, 2016January 26, 2022Crisis Communications, Crisis Management, Damage Control Consequences We learned it at a young age: there are always consequences. Sometimes good ones, sometimes bad. No one argues that San Francisco […]
September 3, 2016January 29, 2022Crisis Communications, Crisis Management, Damage Control Doing Right When Things Go Wrong Samsung is to be applauded. It has done the right thing. In the face of a massive crisis (cellphone batteries catching fire), […]
September 2, 2016January 29, 2022Crisis Communications, Crisis Management, Damage Control Defusing a Crisis In words made famous by Harrison Ford’s Jack Ryan character in Clear and Present Danger, “There’s no sense defusing a bomb after […]