September 3, 2016January 29, 2022Crisis Communications, Crisis Management, Damage Control Doing Right When Things Go Wrong Samsung is to be applauded. It has done the right thing. In the face of a massive crisis (cellphone batteries catching fire), […]
September 2, 2016January 29, 2022Crisis Communications, Crisis Management, Damage Control Defusing a Crisis In words made famous by Harrison Ford’s Jack Ryan character in Clear and Present Danger, “There’s no sense defusing a bomb after […]